FREQUENTLY ASK QUESTIONS
***PLEASE READ BELOW BEFORE SENDING US DIRECT ENQUIRIES***
1. Q. I purchased my festival pass/bus pass prior to the May 2020 and May 2021 postponement. Is my ticket still valid?
A. Yes. Tickets purchased through Midi, Tix or from us directly are still valid, so no further action is required.
2. Q. I purchased my festival pass/bus pass through Midi/Tix. Will I be sent a new ticket?
No. It is not necessary to receive new tickets as tickets purchased through Midi or Tix will be accepted.
3. Q. I can't find my old tickets. Can you send me a new one?
A. Tickets purchased through Tix/Midi can be sent again by contacting email@example.com. If you purchased your ticket from us directly and have not received your ticket, please send an email to firstname.lastname@example.org.
4. Q. What documents do I need to travel to Iceland?
A. In order to board a flight to Iceland, it is necessary to present a certificate of a negative covid test (antigen or PCR, not a self test). It is also necessary to complete a passenger locator form (that can be found here https://visit.covid.is) and to present a certificate of full vaccination (2nd shot not less than 14 days prior to travel) or a certificate of previous infection (older than 14 days but less than 180 days).
5. Q. If I can't travel to Iceland due to covid restrictions, can I get a refund?
A. No. If attendees are unable to travel because of restrictions, we are not able to provide refunds. Attendees are responsible for their own travel arrangements and are obliged to know the laws and Covid regulations in the country they're traveling to and from.
6. Q. What documentation do I need to present in order to enter the venue?
All attendees are required to present their full names and e-tickets/ticket numbers to claim bracelets. Attendees are also required to present proof of a certified negative Covid test (PCR or antigen) not more than 48 hours old. The certificate must be valid for the duration of the day being attended. Presenting all documents in printed form is encouraged.
7. Q. Are self-tests accepted?
No. Tests must be performed at a certified Covid testing centre and will be scanned upon presentation.
8. Q. Do I need to be tested more than once if attending the whole festival?
A. Yes. Certified tests are valid for 48 hours, so if attending for all 4 days, it's best to be tested on the 1st and 3rd day.
9. Q. I am fully vaccinated. Do I still need to be tested to enter the venue?
A. Yes. All attendees are required to present proof of a certified Covid test in order to enter the venue, regardless of their vaccination status or proof of previous infection. If traveling to Iceland from abroad, passengers will be tested upon arrival (PCR) at Keflavik airport, so those negative results are valid for 48 hours. Antigen testing is free in Iceland and is available from several location (including BSÍ, where the shuttle bus departs from every day, and Kringlan, one of the shuttle bus stops).
10. Q. Is there on-site testing?
A. Unfortunately not. We did everything in our power to secure on-site testing, but it's just not possible for an event of our size.
11. Q. How much does it cost to get an antigen test?
A. All testing is free in Iceland.
12. Q. Where can I book an antigen test?
A. Covid tests can be booked at https://covidtest.is or here https://hradprof.covid.is/en/registration.
13. Q. Do I need to book an antigen test?
A. No, but booking is recommend and ensures your spot, but walk-ins at testing centres are also possible if testing centres are not fully booked.
14. Q. When should I get my Covid test?
A. If attending all 4 days of the festival, we recommend getting tested on the 1st and 3rd day. We would strongly advise attendees to get tested on the morning of the day they plan to attend. There are often queues at testing centres, or delays in getting your results, so please do not leave testing until the last minute (or 20 minutes before boarding the shuttle bus!)
15. Q. Where it the best testing centre to take a Covid test?
A. It is possible to take a antigen (quick test) at at the following locations;
- Harpa Concert Hall
- Kringlan 7, 103 Reykjavík (Next to Kringlan Shopping Mall)
- Suðurlansbraut 34
- Kleppsmýrarvegur 8
However, the testing centre at Kringlan is best equipped to receive our attendees and are already prepared to accept large groups in need of antigen testing. The other testing centres often have queues (especially at Suðurlansbraut). And again, we would strongly advise getting tested the day you plan to attend (every second day if attending more than one day), and to take care of it with plenty of time to spare.
16. Q. I am travelling by shuttle bus and need to take an antigen test. What do you recommend?
A. In order to ensure you have the results of your Covid in time to board the shuttle bus, we would recommend attendees get tested at Kringlan and then board the shuttle bus there (only after having received a negative result). Kringlan is very accessible via public busses (Stræto No. 3, 6, 4, 2, 13, and 14. See here https://www.straeto.is/is/upplysingar/leidakort)
17. Q. I'm arriving on a flight the day before I attend the festival. Will my negative Covid test for travelling/from arrival testing be valid for entering the venue?
A. Yes, if the entire day you plan to attend falls within the 48 hours since taking the test. But if attending for more than one day, testing more than once will be required in any case, so we'd always recommend getting tested the day you attend, or every second day if attending more than one day.
18. Q. Will I be allowed to enter the event if my Covid test expires during the course of the day?
A. No, Covid tests must be valid for the entire duration of the day. Negative Covid tests are valid for 48 hours, so if you present proof of a certified negative test at 15:00 that is due to become invalid at 16:00, you will not be permitted to enter the venue.
19. Q. How should I present my certified negative Covid test?
Certified Covid tests have a QR code that will be scanned at the door. Presenting this document in either digital or printed form is acceptable, though printed is preferred (phones break, batteries die etc). If presenting in printed form, please circle or underline the time/date of the test. Not all of these documents are exactly the same, so if our staff need to inspect them, the faster they can do it, the fast they can allow admittance
20. Q. If my Covid test result is positive, what should I do?
If you receive a positive result, you must immediately go for a PCR test at Suðurlansbraut 34. Do not board the shuttle but and do not enter the venue!
21. Q. I had to take a PCR test when I arrived at Keflavik airport and am still waiting for the results. Can I attend the festival?
A. No. If you received a PCR at the airport, you are under procedural quarantine and should self-isolate until receiving a negative result. Those awaiting the results of any test (PCR or antigen), will not be allowed to enter the venue. Guests found to be ignoring quarantine rules will be removed from the venue and reported to the authorities.
22. Q. Do I need to wear a mask at the venue?
A. Yes. It is required in Iceland that mask be worn when unable to to keep 1 metre distance (when not in your own group).
23. Q. Will alcohol be sold at the venue?
A. Yes. We have taken special care to provide a respectable menu of alcoholic beverages at the most affordable prices possible.
24. Q. Will food be sold at the venue?
A. Yes, food will be sold at the venue and light snacks will be sold at the bar.
25. Q. Can I bring my own alcohol or food into the venue?
A. No. This is not a BYOB event. It is not permitted to bring your own alcohol or drinks onto the festival grounds (that means inside the venue and surrounding areas on the property).
It is not permitted to bring your own food onto the festival grounds. We are offering a selection of gourmet, yet affordable street-food catering to all palates. We have set the standards of our menu far above what we consider to be common for most music festivals, so we ask that you respect our efforts here - bringing your own light snacks is fine - bringing in a pizza or a Subway is not.
The festival is funded in no small part by alcohol and food sales, so all sales directly contribute to the sustainability of the festival. Please consider that if before attempting to ignore these rules.
26. Q. Are backpacks allowed in the venue?
A. Yes, but they will be checked by security.
27. Q. Is there a ticketed area to hang jackets?
A. No. There is an area to hang jackets, but it is not ticketed or directly supervised, so attendees must use this area at their own risk. We are not responsible for lost or stolen property of attendees.
28. Q. Where can I purchase bus passes?
A. Here. We had added 20 bus passes for those who missed them.
29. Q. Is it possible to purchase a single day bus pass?
A. No, only 4-day passes are available.
30. Q. I am taking the shuttle bus and will be boarding at 'this' stop. What time will the bus arrive?
A. The bus route is specifically catered to where the majority of our attendees are situated, hence these are not tried and tested routes. It is therefore impossible to say what the exact time between stops will be. The journey takes approximately 30 minutes, so attendees must estimate based on where they are located. There are only a set number of busses, and none coming later if you miss them, so in general, we would highly recommend being early.
31. Q. How should I present my bus pass?
A. Presenting your e-ticket in either digital or printed form is fine, although printed is preferred. Upon arrival to the venue, bus pass holders will receive their bus pass bracelet and will no longer need to present an e-ticket to board the shuttle bus.
32. Q. What time do the shuttle busses leave?
A. Shuttle busses leave BSÍ at 13:00 on the Wednesday and 13:30 on Thursday, Friday and Saturday.
Shuttle busses will leave the venue at 00:30 every night.
33. Q. What are the shuttle bus stops
- Bus Stop #3, Lækjargata, Reykjavík
- Skúlagata, Reykjavík
- Bus Stop 9, Snorrabraut, Reykjavík
- Orkan X, Miklabraut, Reykjavík
- Shell, Grjótháls, Reykjavík
- Reiðhöllin í Víðidal, Reykjavík
34. Q. Are there public busses (Stræto) travelling to the venue?
A.Yes, the number 5 bus goes close to the venue, but please bear in mind that service finishes at 23:30.
35. Q. Is there parking at the venue?
A. Yes, and it's free.
36. Q. Are credit cards accepted?
A. Yes. Debit/credit cards are accepted for bar, food and merch sales. Only Icelandic Krona (ISK) is accepted as cash.
Q. 37. Q. It is okay to bring a camera to the venue.
A. Yes, cameras are allowed. Just no flash!
- For information regarding Covid related matters including travel and local restrictions, please consult www.covid.is or check out our terms and conditions here https://www.ascensionfestivaliceland.com/tickets.html.
- For further information regarding the shuttle bus service, please see here; https://www.ascensionfestivaliceland.com/amenities.html